Troubleshooting

Garage doors are designed with a reversing mechanism to prevent them from crushing objects in their path. This can be triggered by objects on the ground blocking their path such as garbage cans or toys, but could be caused by a buildup of debris on the tracks that prevents the rollers from moving forward. This could include small items like coat hangers, mud or gum. Check the area for objects in the path of the door or anything obstructing the tracks and rollers.

If this happens, the most likely culprit is the open and close limit settings of your garage door opener. This range tells the garage door opener how far the door should move before it is fully closed. If your settings are too high, the door will hit the ground before the opener thinks it should and assume the door is hitting something in its path. It will then automatically reverse to prevent crushing it. Check your operator’s manual for how to set the open and close limits.

Not necessarily. Often times a door or operator can become noisy when it needs adjusting or lubricating. Preventive maintenance will prolong the life of your garage door and your operator. It can also help to keep you safe from any failing parts. Most owners’ manuals will tell you how often this should be done. We recommend yearly. Keep in mind that some doors and operators are just naturally louder than others. Ask yourself if this is a new problem or if it has always been noisy.

We recommend that installation and service be done by a professional. Garage doors operate under high tension and can be very dangerous. An improperly installed garage door can cause injury and damage the door.

Garage doors come in many different sizes and styles which affect the cost of the door. Price also depends on the conditions of the installation, such as head room, side room and condition of the jambs. A non-insulated single car garage door (8’ x 7’) without an operator starts at approximately $675.00. A non-insulated double car garage door (16’ x 7’) without an operator starts at approximately $ 975.00. Keep in mind that there are many variables to the price of a new garage door. You can either visit our showroom to view our products, obtain literature and get pricing, or a sales person can come to your home. There is no cost or obligation to you. Before we install any door, we require that our sales person come to your house and inspect the job to ensure there are no surprises at the time of installation.

YES! The springs of a garage door are calibrated by the weight of the door to lift that door. An electric operator assists the springs in lifting the door. An operator may lift the door for a limited time with a broken or improper spring, but in time lifting a door without proper springs will damage your operator.

First replace the battery in your remote. If this does not solve your problem, you may need a new remote or the receiver board in the operator may not be working properly and needs to be replaced.

First replace the battery in this remote. If this does not solve your problem, you may need a new remote or the receiver board in the operator may not be working properly and needs to be replaced.

This may be a safety feature built into your operator. This is the job of the photo eyes. First check to see if the photo eyes are illuminated. If one or both of the lights are blinking then they are not “seeing” each other. Look to see if anything is blocking them, then take a soft cloth and wipe the “eye”, or try to slightly move them. The light or lights need to be solid; this means that they “see” each other. Dirt or a spider web may block the eyes. If none of the above works try unplugging the operator for about a minute, this will reset some machines. If none of this works you may have a bad wire or a malfunctioning eye and you probably need a service call.

Garage door operator manufactured after January 1993 are required by federal law to have external reversing feature. All major manufacturers have chosen the infrared safety eye system to comply with this law. This means that the operators will not close the door if the safety eyes are disconnected, not installed, or not installed properly. There is no way to use an operator without them.

First check to see that the unit is still plugged in. If it’s not, then plug it into the outlet and test again. If the unit is plugged into a surge protector, make sure the surge protector was not tripped, which would stop power from flowing into the operator. If so, reset the surge protector and then test the door opener again. If none of this works you may have a bad wire or a malfunctioning circuit board and you probably need a service call.